Delivery Information

SHIPPING 

 

Where can my PSNLifestyle parcel be delivered to?

We deliver to all major centres and outlying areas within the Republic of South Africa.

 


 

What is the lead time for my PSNLifestyle order?

·        Parcels weighing less than 2kg’s qualify for overnight courier

·        Parcels weighing more than 2kg’s will be sent via economy road freight and will be delivered within 3 working days

·        Parcels to be delivered within the Cape metropolitan area qualify for local same day delivery, provided payment is made before 9am on day of delivery.

 


 

When placing an order:

Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:

·        Contact name and number

·        Street address and if within a complex, name of complex and unit number

·        City/town

·        Postal code

 


 

What time will my PSNLifestyle parcel be delivered?

PSNLifestyle cannot give a time when the courier van will arrive to deliver your parcel. Factors such as traffic, delays at a previous stop or technical problems may influence the delivery time.

Delivery will take place between business hours, from 08:00 to 17:00

 


 

Receiving or collecting your PSNLifestyle parcel

Please ensure that someone is present at the delivery address, during working hours, to receive and sign for the parcel.

 


 

Can I track my PSNLifestyle parcel?

Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

 


 

My PSNLifestyle parcel is late what should I do?

All PSNLifestyle deliveries are done via third party courier companies. This means that we have no influence in the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the service providers immediately.

Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.

Alternatively, please send an email to sales@psnlifestyle.com and we will follow-up with the courier company.

 

 

RETURNS

 

If you are not completely satisfied, you can return the product to us and we will exchange it subject to the below terms.

This Policy forms part of the PSNLifestyle Terms & Conditions, and so words defined in the Terms & Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

 


 

My PSNLifestyle items were damaged on arrival. What do I do?

Should an item be damaged (product is squashed or visibly damaged during transit), please send an email to sales@psnlifestyle.com with photos of the damaged item. Damaged goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

 


 

The incorrect PSNLifestyle item was delivered. What do I do?

Should you have received the incorrect item (product, flavour or size) than that ordered, please email sales@psnlifestyle.com. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

 


 

My PSNLifestyle product is faulty. What do I do?

Should an item be faulty or defective (product is impossible to consume or is visibly defected), please send an email to sales@psnlifestyle.com. Defective goods must be reported to us in this way within 7 days after receiving it. The courier company will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days. Please note that all confirmed faulty, damaged or incorrect items will be shipped for free.